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Shipping & Delivery

Shipping and delivery

Every BYVORIA order is packed and dispatched by our own production partner, and shipping is free worldwide.

Where your order ships from

BYVORIA is a made-to-order label. Your piece is picked and packed at our production partner's workshop and sent directly to you, which is why we can keep our prices where they are and keep shipping free. Parcels travel by tracked international post and are handed to your national carrier for the final leg.

How long it takes

  • Packing and dispatch: 2 to 5 working days after you order
  • United Kingdom: 7 to 14 working days after dispatch
  • Europe: 8 to 15 working days after dispatch
  • United States, Canada, Australia and rest of world: 10 to 20 working days after dispatch

So a UK order normally lands with you in two to three weeks from the day you pay. These are normal ranges, not guarantees. Orders placed at the weekend or on a public holiday are processed on the next working day. Around Black Friday and Christmas, allow a few extra days.

Tracking

You get a tracking link by email when your parcel is dispatched. Tracking often shows no movement for several days, and sometimes for a week or more, while a parcel clears export and import handling. That is normal for international post and does not mean your parcel is lost. If tracking has not updated at all for 10 working days, email contact@byvoria.com and we will chase it with the carrier for you.

Customs and import charges

Parcels sent from outside your country may be subject to import duty or tax charged by your own customs authority. These charges are set by your country, not by BYVORIA, and are your responsibility. We declare every parcel at its true value and we never mark an order as a gift.

Addresses

We ship to the address you give at checkout. Please check it before you pay. If you spot a mistake, email us straight away and, if the parcel has not yet been dispatched, we will change it. If a parcel comes back to us as undeliverable we will contact you to arrange redelivery; a second delivery may carry a charge.

Lost, delayed or damaged parcels

If your parcel has not arrived within the ranges above, email contact@byvoria.com with your order number and we will open an investigation with the carrier. If a parcel is confirmed lost, or arrives damaged or faulty, we replace it or refund it in full at our cost. You do not have to claim from the carrier yourself.

Returns

Returns go to the address we give you by email. Read the full returns and refunds policy before sending anything back.

Questions about an order: contact@byvoria.com. We reply within 1 working day.