Shipping policy
1. Deliveries are made to the delivery address given at time of order. Customer accepts full responsibility for ensuring accuracy of information provided.
2. You accept and agree that we will not be held liable for deliveries that are delayed.
3. You accept and agree that we will not be held liable for deliveries that go missing. However we will make like for like replacements if a delivery goes missing due to the fault of a 3rd party (i.e. courier) after a sufficient time period has elapsed and after you agree to assist us in any subsequent investigations for compensation from said 3rd party.
4. As stated in Refund Policy, we will only refund outbound postage costs for the least expensive common/standard delivery method. The cost of expedited and priority services will not be refunded over and above that of the least expensive common/standard delivery method. 5. Processing time 1-2 days , shipping time 5-9 working days

Refund policy

Our policy lasts 7 days. If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused due to hygiene , with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@missexotic.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@missexotic.co.uk and send your item to: 147 Spearing Road, High Wycombe, Buckinghamshire, HP12 3LB, UK
Shipping
To return your product, you should email us to inform you about delivery address close to your location. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
To ensure your satisfaction with your purchase, please thoroughly inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please notify us immediately at contact@byvoria.com. We will assess the issue and take appropriate action to rectify it.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.